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UNHCR Protection Registration in Jordan — New Registration Suspended

JordanHumanitarian protection

Explore the five recorded questions, answers and sources for this pathway.

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Explore pathways in Jordan Read the five questions ↓

What exactly is this: asylum, temporary protection, humanitarian admission, resettlement or another protection mechanism?

This is UNHCR registration of asylum seekers in Jordan: people who cannot return to their country of origin because they fear for their lives and wish to seek international protection from UNHCR must first register, and UNHCR records information about them, their family and their reasons for leaving.

See recorded sources
Limits of the record
  • The same UNHCR page states that new asylum-seeker registration in Jordan has been suspended by a government decision since 23 January 2019; that sentence is already the citation of the R3 answer of this via and is not repeated here, so this box does not itself prove the suspension.
  • https://help.unhcr.org/jordan/en/helpful-services-unhcr/registration-unhcr/
    Registration is the first step to start communication between asylum seekers and UNHCR. If you cannot return to your country of origin because you fear for your life and wish to seek international protection from UNHCR, you must first go through the registration procedure, where the office will record information about you and your family, and the reasons for leaving your country of origin.

Which population, circumstances or geographic group does the mechanism cover?

The checked official sources did not provide enough route-specific evidence to confirm the population or circumstances the mechanism covers.

See recorded sources
Limits of the record
  • Not established: the correction failed a second independent check (NAO_SUSTENTA: The earlier defect is only half fixed. The value says the page covers 'non-Syrian refugees', but C3 has no 'non-Syrian' (that word is only in the section heading, which is not quoted). No quote says current processing concerns only already registered cases (C1 says processing depends on each registered case's profile). The travel-risk sentence is a status consequence, not coverage.)

Where can protection be requested, and is this a direct application, border/in-country request, referral or other process?

For existing registration services, call UNHCR on 064008000 to request an appointment. Urban services are centralised at Khalda in Amman; Zaatari and Azraq camp residents use their camp centres. Remote interviews and mobile missions serve designated southern and remote areas, whose residents should travel only when instructed. New asylum-seeker registration remains suspended.

See recorded sources
  • Suspension of New Registration
    Please note that, based on a government decision, the registration of asylum seekers in Jordan has been suspended since January 23, 2019. The decision remains in force to date, and any updates or changes to this decision will be officially communicated through UNHCR’s channels.
  • How to Schedule an Appointment for UNHCR Services
    To access registration services or renew documents, an appointment is required. Please call the UNHCR Helpline at 064008000. Appointments are necessary to access the following registration services:
  • Registration Locations
    Urban Areas: All registration services for urban residents living in Amman, Irbid and Mafraq governorates are provided at the Khalda Registration Center in Amman.
  • Registration Locations
    Camps: Services for residents of Zaatari and Azraq Camps are offered at the respective centers in Zaatari and Azraq camps. UNHCR delivers these services through scheduled appointments and interviews to ensure efficient service delivery.
  • Registration Locations
    Note: For residents of southern governorates (Karak, Ma’an, Tafilah, Aqaba), or Ruwaished and Azraq urban areas, services are provided remotely. Do not travel to Amman or other cities unless instructed. UNHCR conducts mobile missions to the above-mentioned areas twice a year to undertake Renewal interviews, Continuous registration and delivery of UNHCR issued documents.

What happens after the request: registration, family handling, major support and rights where officially stated?

For scheduled registration services, bring personal identification, the current or expired UNHCR document, the Syrian service card if applicable, and civil documents showing family changes. All family members must attend as instructed to confirm their presence in Jordan. Adults receive UNHCR asylum documentation; camp families receive proof of registration. These documents last one year and require annual renewal; UNHCR advises booking at least one month before expiry.

See recorded sources

Which competent authority, UN body or official assistance channel should the person use?

Use UNHCR Jordan and its helpline, 064008000, for official registration information and appointments. UNHCR registration and all other UNHCR services are free. Report anyone seeking money or favours for UNHCR services, resettlement, assistance or false documents. Fraud complaints can be made through the helpline; allegations involving UNHCR personnel or partners should go to the Inspector-General’s Office.

See recorded sources
  • How to Schedule an Appointment for UNHCR Services
    To access registration services or renew documents, an appointment is required. Please call the UNHCR Helpline at 064008000. Appointments are necessary to access the following registration services:
  • Reporting fraud introduction
    Please note that ALL services provided by UNHCR, including registration, are provided for FREE. For information about UNHCR Jordan’s work and services, please check UNHCR Helpsite and UNHCR Facebook page  ### What is fraud?
  • What is fraud?
    All UNHCR services are free of charge.Do not trust anyone or any organization asking you to pay for the services of UNHCR or its partners. If money or any other form of favours, including of a sexual nature, is requested from you, in exchange of UNHCR services please report it to UNHCR and/or the nearest police station immediately.
  • What is fraud?
    Report fraudsters who are offering you resettlement, financial or other kinds of assistance, fake documents or fake claims in exchange for money or other favours. These offers may be made to you in person or via social media, including Facebook, YouTube, or WhatsApp.
  • How do I complain about a fraud attempt?
    * Call the UNHCR Helpline on 064008000
  • How do I complain about UNHCR staff?
    If you have information about UNHCR staff, or staff of UNHCR partners or contractors, being involved in corruption, exploitation (including sexual exploitation), fraud, or sexual abuse report it immediately and directly to UNHCR’s Inspector-General’s Office (IGO) at its headquarters in Geneva, Switzerland. The IGO provides the High Commissioner with independent assurance and oversight of UNHCR’s activities and operations.

These are the answers currently recorded in the catalogue. A missing or partial answer is not an eligibility decision.

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